As NOOR continues to offer superb reliable services to the most
professional customers in the region, in this issue of our newsletter,
we interview Mr. Emad Khalaf, FedEx Express Senior IT Manger. FedEx's
Vision is to be the most professional, ethical and customer friendly
Express Transportation Company in the fields of Cargo, Express and
Q. How important are communications
and connectivity services to FedEx's business operations?
A. Two different systems and twenty five different applications
run simultaneously, serving FedEx's branches relying on the connectivity
services. FedEx believes that moving a shipment from one place
to another is only 50% of the job, the other 50% lies in making
it available for customers to track down their shipments, if the
system is down, 50% of the performance is unfulfilled, that's
why the constant availability of the connectivity services is
Q. What do those applications require
from a Service Provider?
A. Reliability is the most important factor. The link must be
up and running 24/7.
Q. Based on what criteria do you
choose as “FedEx” your Service Provider?
A. Reputation by referral and service level. Reputation here is
not marketing but simply the recommendation by other corporations
who have already tried the service, the service level is determined
through the interface and the interaction with the staff and the
Q. FedEx has services from other
Data Carriers / Service Providers, how would you rank NOOR amongst
other Service Providers?
A. The best.
Q. Can you describe NOOR in a few
A. The most professional Data Carrier / Service Provider in Egypt.
Q. You're in constant contact with
NOOR engineers, what do you think of them?
A. Professional and experienced, their turnover and certifications
are a true reflection how experienced they are.
Q. Are you considering deploying
additional services from NOOR?
A. Yes. The messaging system, NOOR XMS
Q. Would you recommend NOOR as
a Service Provider?
A. Definitely, I am almost like a salesman for NOOR, and I have
already recommended NOOR a number of times.