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How to select your ISP
Network Topology
Network topology is one of the most important criteria to consider when choosing a provider. Looking at the network topology can help you understand how vulnerable the network is to outages, how much capacity is available when the network is loaded more heavily than usual, and most importantly, how well the provider understands network engineering.
External Network Links
Does your service provider have a single connection to the rest of the world? If they have a single connection to the outside world, ask them how often it fails and how long they are usually isolated.
Technical Staff
Competence of the technical staff is probably the most important aspect to consider when choosing a provider. Why, the technical staff shall get you connected and then maintain the connection and the network running in the future.
Network Operations Center
Check out your Service Provider's Network Operations Center, which must be staffed 24/7 with someone who is capable of dealing with your problems and answering the questions and concerns.
Customer Base
Find out how many customers the provider has, but do not be misled by the number of customers the provider may brag about having. Always remember that one client paying LE 1,000/month is a better indicator of the service quality than 10 individuals paying LE 100/month.
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As NOOR continues to offer superb reliable services
to the most professional customers in the region,
in this issue of our newsletter, we interview Mr.
Emad Khalaf, FedEx Express Senior IT Manger. FedEx's
Vision is to be the most professional, ethical and
customer friendly Express Transportation Company in
the fields of Cargo, Express and Warehouses.
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Q. How important are communications and connectivity services to FedEx's business operations?
A. Two different systems and twenty five different applications run simultaneously, serving FedEx's branches relying on the connectivity services. FedEx believes that moving a shipment from one place to another is only 50% of the job, the other 50% lies in making it available for customers to track down their shipments, if the system is down, 50% of the performance is unfulfilled, that's why the constant availability of the connectivity services is very critical.
Q. What do those applications require from a Service Provider?
A. Reliability is the most important factor. The link must be up and running 24/7.
Q. Based on what criteria do you choose as “FedEx” your Service Provider?
A. Reputation by referral and service level. Reputation here is not marketing but simply the recommendation by other corporations who have already tried the service, the service level is determined through the interface and the interaction with the staff and the engineers.
Q. FedEx has services from other Data Carriers / Service Providers, how would you rank NOOR amongst other Service Providers?
A. The best.
Q. Can you describe NOOR in a few words?
A. The most professional Data Carrier / Service Provider in Egypt.
Q. You're in constant contact with NOOR engineers, what do you think of them?
A. Professional and experienced, their turnover and certifications are a true reflection how experienced they are.
Q. Are you considering deploying additional services from NOOR?
A. Yes. The messaging system, NOOR XMS
Q. Would you recommend NOOR as a Service Provider?
A. Definitely, I am almost like a salesman for NOOR, and I have already recommended NOOR a number of times.
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More on NOOR services and products? Please visit:
www.noor.net
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Hani Mustafa.. CCIE#13536
NOOR proudly announces that this month three of its
engineers have passed their CCIE (Cisco Certified
Internetwork Expert) lab exams, earning their CCIE
certifications. They are Hani Mustafa,
CCIE #13536 in Security, Karim Abdel Moneim,
CCIE #13630 and Yasser Aly, CCIE
#13643 in Routing & Switching. in this issue of
our Newsletter, we interview Hani Mustafa.
Q. Hani .. You look young for a CCIE!! How old are you and how long have you been working in the Internetwork field?
A. I am 20 years old and I have been working as a part timer in the internetworking field since 1999.
Q. Why the Security track?
A. I like the fact that I can break complex systems rebuild them again.
Q. How did you prepare yourself for this tough certification?
A. I had to forget my personal life for sometime. It was like living in a different time zone. Preparations were very demanding, involving the combination of studying hard and constant practice.
Q. What are your future goals and/or challenges?
A. Learning more about security, from other prospectives.
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