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How To Select Your Services Provider
If all of your employees are located under one roof, the number of PoPs your service provider offers won't concern you. However, the more PoPs a data carrier has in the cities/regions in which you have offices or users, the better service you might have.
If you are using permanent (leased line) connections in your offices, you want to avoid using a third party to reach your provider network. Getting connected directly or locally to your services provider eliminates many factors in terms of trouble shooting, network complexity. The outcome of this is a more reliable service.
If you are using dialup or ISDN service for Internet or VPN
access, try to avoid having remote users or offices dialing
in over toll lines to access corporate resources or access the
Internet for business purposes. If employees can dial into a
local PoP to access the e-mail server, you can eliminate costly
telephone charges.
In conclusion, it is always recommended to ask your services
provider to illustrate his network coverage, specifically the
PoPs that should cover the geographical location of your offices.
If you want to be more accurate about this, it is also recommended
to include your geographical expansion plan, if any, while evaluating
a service provide network.
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Your
value is your customers. And, NOOR proudly serves the
best customers in the region.
The American University in Cairo, a leading educational,
social and cultural hub in Egypt, contracted NOOR for
different services. In this issue of our newsletter, NOOR
interviews Dr. Samy El Akabawy, AUC Vice President for
Computing. |
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1. What are the criteria by which you rate a service provider?
Stability and Reliability.
2. Has NOOR fulfilled these criteria?
Yes! That's why we have requested additional services from NOOR
3. Is there anything in particular you do not like about NOOR?
Nothing at all! We have been treated very well and we are totally satisfied with the services.
4. Do you recommend improving any area in NOOR services?
So far, there is nothing specifically to point out as we are very satisfied with the services, but the sky is the limit for improvement.
5. What would you say about NOOR engineers whom you have dealt with? And how do you perceive our level of support?
Excellent! They are quick, responsible and understanding.
6. Would you recommend NOOR as a service provider/carrier to others?
Definitely yes. We are satisfied so, undoubtedly, I would recommend NOOR as a service provider/carrier.
7. If you were asked to describe our services in two words, what would that be?
neat and adequate
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More on NOOR services and products? Please visit:
www.noor.net
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Technicians Team
Unlike some other industries, service providers have more
than a backbone. The Technical Team is one of the main
backbones at NOOR. The team is highly qualified, experienced
and trained to tackle all customers' concerns. The team
is capable of configuring different types of equipment
and handle different types of problems, thanks to the
intensive training they are constantly receiving.
The team is lead by Mohamed Omar, who has worked in the
networking industry 15 years ago when a network was a
legend or a dream.
The Technicians Team is available to offer technical support
for NOOR clients 7/24, getting full support and backup
from NOOR NOC team. The Team is concerned with site preparation
for the legacy and new services, installation as well
as CO cleaning and regular air conditioning maintenance.
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