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 How
To Select Your Services Provider (SP)
Success
of your business may depend on connectivity services, therefore, you should have
a thorough idea on services that would be vital to your business within the next
12 to 24 months. It is recommended that you start checking providers who will
help your expected growth.Your first concern
must be your SP-to-be focus on corporate business, especially on customers of
your size. Why, a business-oriented SP should be able to provide complete solutions
to your company.
Equipment: An SP maintains servers and firewalls, routers for small businesses.
Through your SP, you can buy your routers to ensure compatibility with equipment
at the SP's POP. This applies for Internet and VPN connectivity.
Services: You are recommended to know all available services, and if your
SP can support them, even if they are not of immediate need. So, an offering for
complete services will help growing your business. Services include Virtual Private
Network (VPN), Domain Name Registration, E-Mail, Web Server & E-Commerce Hosting,
FOIP, VOIP, videoconferencing over VPN.
VPN: Connecting remote offices to your head office
IT resources needs either a dialup modem or ISDN connection. A sample VPN plan
provides: designated installation engineer, varying access options, service level
agreements for network availability, centralized VPN monitoring and management
24/7, active trouble identification and resolution, as well as backup options.
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Mansour
Automotives, a leading automobile manufacturer and distributor, contracted NOOR
for MPLS-VPN with telecommuter access (VPDN), and Web & Mail hosting.
In this issue of our monthly newsletter we interviewed Ahmad Taha, a leading IT
figure within Mansour corporation |
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What do you like most about NOOR?
Support. It is really outstanding. All problems are
solved instantly, and NOOR solves the problems in a different way: unlike other
SPs, NOOR knows exactly all the details of my network, and NOOR staff are always
ready to help solving problems.
Why did you choose MPLS-VPN other than legacy VPN technologies
like FR-VPNs?
Price and reliability. This service is really cheap in comparison
to FR, and you can always count on it.
Did you need to change or upgrade any hardware to use MPLS-VPN
or you used the already existing hardware?
I used the existing hardware. This saved both time and money.
This is a definite privilege.
How do you benefit from the dialup-based MPLS-VPN feature?
Part of our MPLS-VPN is based on dialup (VPDN Telecommuter).
So, our staff abroad can access our network through an IP VPN. Inside the country,
they can access the network through the Internet.
Do you think your current data connectivity infrastructure makes
a difference for your position in the market?
Sure. As a result of this infrastructure, we expanded. The difference
will become more obvious on the long run.
Are there any IT services you think NOOR should add to its current
Product Portfolio?
Wireless connectivity. This service will be an asset.
Do you recommend NOOR as a Data Carrier to other companies?
Definitely.
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More on NOOR services and products? Please visit:
www.noor.net
, www.noorgroup.net
, www.noorservices.net
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Network
Operations Center (NOC) is staffed by a highly qualified team who use the latest
technology to monitor the performance of NOOR services 24/7.
To ensure the highest level of service management, NOC engineers use specialized
tools that have been customized and integrated to provide a permanent end-to-end
monitoring and management infrastructure.
NOC can adapt quickly to changes in technologies without losing any of the support
necessary for clients' well being. In case a service-impacting incident occurs,
the NOC engineers oversee the root cause and determines the problem for remedy
to minimize any impact on the client, as they have full authority to draw on any
area of NOOR necessary to minimize the impact on clients.
NOC engineers provide a round-the-clock watch on the services delivered, as they
provide the tools that allow clients to view information on their services directly
through web access. This permits clients to verify the status and performance
of their services anytime, and from anywhere, while following NOC engineers progress
to solve their problems.
NOC provides services that are Secure, Reliable
and Flexible enough to meet the dynamic needs of clients' business. |
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